Cosmopolitan Hotel

Countrywide Hotels “The New Normal”. All our hotels have remained open throughout the lockdown period for our National Heroes, the NHS and Key Workers. Because of this we have already put into place all the recommendations from the Government and Public Health England that protect our customers and team members.
Social Distancing – 2 Meters distance between our Front of House teams and our guests at Reception, Public Areas, Lifts and Corridors
Bedrooms have the 5 Key Critical Touch Point Cleaning touch points including, handles, switches, remote controls, and high contact furniture
Enhanced cleaning practices in conjunction with Diversey our chemical provider in all public areas, washrooms and lifts.
Our teams have been provided with the relevant PPE in each of the hotels departments.
Looking forward, when we can re-open fully, we will be undertaking intensive preparations & cleaning procedures.
Restaurants and Lounge areas will also follow the social distancing guidelines, our restaurants will be open for longer hours if necessary to accommodate all diners whilst ensuring social distancing is practiced at all times. Table service only.
All furniture in our Restaurants, Lounges and Meeting Rooms will be disinfected twice a day
DISINFECTION STATIONS: Provision of stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
ANTIBAC hand gel to be available for all guests to pick up from reception included in the toiletry’s amenities pack, as well as been available at the disinfection stations, public washrooms, and locker rooms.
HOURLY CHECKS of all washrooms, cloakrooms, staircases- door handles etc. in public areas
Guests will be asked to USE CARD PAYMENTS ONLY- PDQ machines will be wiped down.
BEDROOM ENTRY RESTRICTED. No access will be made to the bedroom during a guest stay. Housekeeping or Maintenance team members will only enter the bedroom on the guests request, If a member of staff is requested to enter a bedroom whilst the room is occupied the team member will be wearing PPE and the guest will be asked to leave the room so social distancing can be maintained.
All team members have been re-trained in line with Diversey UK (part of the JohnsonDiversey Group) the new cleaning process for hygiene and cleanliness in all areas of the hotel.
All team members have completed re-certification of H&S Levels 1&2, Food Safety Levels 1& 2 and Covid-19 Awareness Training in conjunction with Flow Hospitality.
We will continue to monitor the health of our team and our guests. Any team member with symptoms or someone in their household who has symptoms will self-isolate in line with PHE guidelines. All our booking channels and areas in the hotel will follow the same actions, with each hotel reserving the right to ask a guest to le