Crown Hotel Harrogate

4. CANCELLATION
4.1 By the Hotel:
The Hotel reserves the right to cancel the Event (or any part thereof) if:
4.1.1 The Client fails to adhere to any of these Conditions;
4.1.2 In the opinion of the Hotel, there has been a significant change in the Client's contracted booking;
4.1.3 The Client is insolvent or the Hotel has reasonable grounds for anticipating the same;
4.1.4 The Hotel is not satisfied with the client's credit status;
4.1.5 In the opinion of the Hotel, the Event might prejudice the reputation of the Hotel;
4.1.6 if the Hotel, or any part of it, is closed or damaged due to circumstances beyond it's reasonable control; or
4.1.7 The Hotel is requested to cancel the Event by any government or other authority.
4.2 By the Client:
In this clause 4.2, the Event will be considered "Cancelled" by the Hotel when a Client, by written notification to the Event Manager:
4.2.1 Cancels or postpones the entire Event;
4.2.2 Cancels or postpones any element of the Event (e.g. meal / syndicate rooms);
4.2.3 Reduces the number of Guests below that permitted in clauses 2.2 and 2.3; or

4.2.4 Reduces the duration of the Event as a result of which the contracted value is reduced.
4.3 If an Event is cancelled, the Hotel shall have the right to impose a cancellation charge ("Cancellation Charge") which shall be
calculated as a percentage of the Revenue as detailed below.
Timing of Reduction Percentage of Revenue
Between 52 and 12 weeks prior to the Event 30%
Between 12 and 8 weeks prior to the Event 50%
Between 8 and 4 weeks prior to the Event 80%
4 weeks prior to the Event 100%
4.4 The Hotel will use reasonable endeavours re-sell to another client the accommodation, function rooms, services and other facilities
booked in connection with the Event and a proportional reduction in the Cancellation Charge will be made if the Hotel is successful.
4.5 If a Cancellation Charge is due, any deposit will be held until the original Event dates have passed and an assessment of the
charges can be made by the Hotel and the deposit offset against the Cancellation Charge.
4.6 Any Guests who do not arrive or depart early will be charged at 100% of their respective Revenue

The safety of our guests has always been the top priority at The Crown Hotel. We now face new health challenges brought about by COVID - 19 which require even higher standards of cleanliness. These are some of the COVID-Secure protocols we have put in place to ensure the personal safety of our guests and staff. They are subject to ongoing evaluation and adaptation in consultation with the World Health Organisation, Public Health England and Local Authorities.

*Risk assessments have been completed for guest and staff safety in compliance with the very latest Government / Public Health England guidance.

*Employee training & procedures – All our employees are undertaking regular training sessions and must comply with our new standards of operation regarding COVID-19 health and safety protocols. This includes physical distancing measures, hand hygiene and the wearing of face masks and gloves if mandated. Employees will be asked immediately to seek medical advice and to self-isolate at home if they, or anyone in their household, shows any symptoms of COVID-19.

*Medical assistance – In line with Government advice and protocols, we will give support and medical assistance to any guests feeling unwell. Our staff will immediately report any possible cases of COVID-19 to senior managers and external authorities as legally required.

*Reception – Check in and check out are performed within physical distancing guidelines and our Front Desk has been adapted with glass screens for reduced contact. There will also be a sanitiser station, sanitised key cards, online payment where possible alongside sanitised credit card machines and a paperless checkout. All reading material - magazines, directories, newspapers and writing paper will be temporarily unavailable.

*Face masks – are required to be worn by all in public areas.

*Hand sanitiser stations available at key touch points

*Lift protocol – Lifts will be limited to one guest per car at all times or to a family group travelling together.

*Guest accommodation - Our guest rooms will be deep cleaned before every guest stay and enhanced housekeeping protocols will continue to ensure guest safety using cleaning products known to be effective against Coronavirus. Room amenities have been removed such as notepads, guest directories, newspapers.  Extra linens will be available upon request only. 

*Housekeeping – Where possible rooms will be left ‘fallow’ for 72 hours before sanitising/ cleaning between guests to reduce risk.

*Hotel services and amenities – Some services and amenities may be modified or suspended. Meeting rooms are available subject to physical distancing regulations with maximum occupancy numbers to be advised.

*Industry recognised accreditation, ‘We’re Good To Go'