The Queens

Both parties acknowledge the ongoing COVID-19 crisis in the UK and accept their obligation to comply with any official guidance from UK Government. The client acknowledges that COVID-19 may require us to take one or more of the following measures for the safety of our staff and the safety of delegates attending the event to which this booking relates:

·          Impose maximum delegate numbers at the event;

·          Limit food or drink availability;

·          Restrict the numbers of overnight stays if applicable; and/or

·          Limit any planned entertainment for your event;

If we are obliged due to specific Government restrictions to comply with any of the above, or in the scenario we are required to close our venue, we will propose at least one alternate date for your event. Should the proposed new event date(s) not be suitable, we will where possible offer you an alternative preferred date that may be subject to a change in price. All bookings may also be subject to inflation rate increases. If you are unable to provide the agreed delegate numbers because of infections or travel restrictions, then we will offer you either a proportionate reduced fee for the event or agree to cancel the booking and return your deposit and any additional sums already paid.

Due to the ongoing COID-19 pandemic, the below temporary cancelation terms apply for conferences and meetings, applicable to new bookings with an arrival date before 31/08/2021 on Booking Confirmations issued before 31/12/2020 the below cancellation terms will now apply:

FOR EVENTS WITH A VALUE OF UP TO £5,000
Cancellation payable as a percentage of Revenue for all facilities, equipment and ancillary services reserved
Up to 3 days prior to the arrival date: No charge

Less than 3 days prior to the arrival date: 100% of the revenue

FOR EVENTS WITH A VALUE OF UP TO £20,000
Cancellation payable as a percentage of Revenue for all facilities, equipment and ancillary services reserved
Up to 8 days prior to the arrival date: No Charge
Less than 8 days prior to the arrival date: 100% of the revenue

SOCIAL DISTANCING - Please observe the current social distancing guidelines

HAND SANITATION STATIONS - Stations are available throughout the hotel and around our meeting and event rooms

EXCEPTIONAL CLEANLINESS - You will notice increased cleaning throughout your visit with particular attention to key touch points

WORKING LUNCH & EVENING MEAL OPTIONS - Our chefs have created the same delicious food just served slightly differently and with minimal handling to suit you and your delegates

TEMPERATURE CHECKS - All staff are being temperature checked at the beginning of each shift and this is available for guests as required

DISPOSABLE UTENSILS - Single use disposable cutlery is available

All ‘Clean + Safe’ measures in place are subject to change, in line with updated guidance.

Our hotel teams are receiving ongoing training and regular updates regarding best practice to ensure your safety as well as that of our staff.

PROTECTIVE RECEPTION SCREENS - Perspex screens are present at reception

OUTDOOR SPACE - An abundance of green space available for breakouts, as an optional meeting space or just a place to relax and unwind

FREE CAR PARKING AND IDEAL LOCATIONS - Large car parks allow delegates to travel alone and stagger arrival and departure times

SAFE ROOM LAYOUT & TRAFFIC FLOW - One-way traffic flow where possible. Revised

CAD drawings offering workable room layouts

HYBRID MEETINGS & TECHNOLOGY SOLUTIONS - Packages to ensure both one and two way streaming between rooms in the same hotel as well as multi property locations and remotely placed delegates